Sydney (Reuters) – Qantas Airways Ltd. will give frequent flyers A$50 ($34) vouchers, extensions of their loyalty status, and lounge passes to make up for the fact that there have been more delays, cancellations, lost bags, and staffing problems since demand for travel has gone up.
Airlines all over the world, including domestic competitor Virgin Australia, are having similar problems, but Qantas has gotten a lot of bad press in Australia because it is the largest airline.
Releted Post: Qantas expands Australia’s freight fleet for online shopping
In response, the airline said on Sunday that it would send frequent flyer members an email and a video message from its long-time CEO, Alan Joyce, on Monday. Joyce’s home was pelted with eggs and covered in toilet paper last month after customers said mean things about the company on social media.
In the video message, which was also posted on YouTube, Joyce said, “On behalf of the national carrier, I want to apologise and assure you that we are working hard to get back to our best.”
Qantas said it was putting in place a number of plans to improve things like being on time and not losing bags. This was happening while the company was also dealing with high rates of sick leave and a shortage of workers across the industry.
The company cut thousands of jobs during the pandemic and put most of its workers on long-term unpaid leave. Since April, the company has hired 1,500 new people, and more are on the way.
On Thursday, Qantas will share its financial results for the whole year.
Releted Post: Qantas expands Australia’s freight fleet for online shopping
In Australia, $1 equals $1.4552.
